Whatever Happened to Six Sigma?
Six Sigma’s decline was also a symptom of a broader change in the corporate world, where innovation became more valued than efficiency, and technical precision was no longer a differentiator. Silicon Valley’s culture of “move fast and break things” meant business leaders were less concerned with reliability and more focused on game-changing discoveries. An obsession with efficiency, researchers have discovered (pdf), can come at the expense of invention.
“When I get up on an airplane, I’m very glad it went through a Six Sigma process—there’s a certain comfort in that,” says Mike Pino, a technology strategist at PwC who spent three years at GE. But at organizations built around Six Sigma, he says, “disruptive innovation is discouraged.”