Many people advocate for small business and supporting local businesses. I generally oppose small business for two reasons:

1) Small business is wasteful and inefficient
2) Small business is hard to regulate

Business should be impersonal and professional. There should be standardized policies that are followed in all cases — along with policies dealing with exceptions when appropriate. Personal relationships should have no bearing on an economic relationship.

Any business can be run by dishonest individuals. A large business while potentially dishonest with have standardized procedures that government can and should regulate. It’s harder for a large business to hide their bad actions.