I got an email from National Grid asking me to fill out a survey about the quality of their service. I think it’s reasonable maybe to ask 5-10 short questions, but after the 20th question, including several long-form questions that you had to click through each page, I just ended up closing out the survey.

It’s great that they are asking for public input, but a much shorter survey would be much more likely for me question. Or better yet would be to break up the survey — maybe ask a few easy questions each month. I’m much willing to do that then do a lengthy survey about my electric provider.